Effective 17 September 2026
This policy explains what Kat Logistics collects when you use our website, customer portal and mobile app, why we collect it, and the choices you have. It applies to katlogistics.com, the Kat Logistics Android and iOS apps, and the services we provide from Nigeria and China.
Kat Logistics is a freight forwarding and product sourcing company with pickup depots in Lagos, Abuja, Onitsha and Aba, and a receiving warehouse in Guangzhou. We are the data controller for the personal information described in this policy.
We only collect what we need to move your goods and keep you informed.
Your full name, email address, phone number and password when you open an account. We use your email as your sign-in name and your phone number so our team and WhatsApp updates can reach you.
Tracking numbers, supplier names, package descriptions, weights, declared values, the destination city and the depot or address you choose for delivery.
The product descriptions, quantities and budgets you submit, and any product pictures you attach from your photo library. The app asks for permission before reading your photos, and only the pictures you pick are uploaded.
The amount, currency, reference and status of each payment for a shipment or sourcing order. Card and bank details are entered directly with our payment processor and never reach our servers.
If you allow notifications in the mobile app, we store the push token issued for your device so we can tell you when a parcel arrives at the warehouse, when a shipment moves, or when a payment is due.
Messages you send us through the in-app support screen, email or WhatsApp, so we can resolve your request and refer back to it.
Standard server logs including your IP address, device type, operating system and app version. We use these to keep the service secure and to fix errors.
Receiving your parcels in Guangzhou, consolidating them, shipping them by air or sea, clearing customs and delivering to your chosen depot or address in Nigeria.
Sending shipment status changes, arrival notices, payment reminders and receipts by push notification, email or WhatsApp, according to the preferences in your account settings.
Creating payment requests, confirming payments with our processor and issuing receipts.
Responding to support tickets and sourcing enquiries.
Detecting abuse, securing accounts and meeting customs and legal obligations in Nigeria and China.
We do not sell your personal information. We share it only with the partners needed to deliver the service:
Airlines, shipping lines, customs brokers and local couriers receive the shipment details and consignee contact needed to move and deliver your goods.
Payments are handled by Paystack, which processes your card or bank details under its own privacy policy.
Push notifications are delivered through Expo's push service and the Google and Apple notification platforms. WhatsApp updates go through WhatsApp.
Our servers and database are hosted by Render. Data is stored on their infrastructure under contract with us.
Customs authorities, regulators or law enforcement where the law requires it.
We keep your account and shipment records for as long as your account is open. After you close your account we keep only what we need to meet customs, tax and accounting obligations or to resolve a dispute, and we delete or anonymise the rest. Push tokens are deleted when you sign out, disable notifications or delete the app. Photos attached to a sourcing request are kept with that request and deleted when the request is deleted.
Turn push notifications off in your device settings at any time. WhatsApp and email receipt preferences can be changed in the account screen.
The app only reads the photos you choose. You can revoke photo access in your device settings.
You can view and update your name, phone number and preferences in the app. To request a copy of your data or to delete your account, email us at the address below. We will respond within 30 days, subject to records we must keep by law.
You have the right to access, correct, delete and restrict the processing of your personal data, and to complain to the Nigeria Data Protection Commission.
All traffic between the app, the website and our servers is encrypted with HTTPS. Passwords are stored as salted hashes. In the mobile app your session token is kept in the device's secure storage. Access to customer records inside Kat Logistics is limited to staff who need it for their role.
Our services are for business and personal importers aged 18 and over. We do not knowingly collect information from children.
When we change this policy we will update the effective date at the top of this page and, for significant changes, notify you in the app or by email.
Questions about this policy or your data? Write to us and we will get back to you.
Kat Logistics · Lagos · Abuja · Onitsha · Aba · Guangzhou
